Contact Zeaxan: Order Desk, Website Email and Addresses

How do you contact Zeaxan?

Call the order desk at +1 (302) 200-3480 for anything to do with an order. Email [email protected] for anything to do with this website.

Copy the order desk numberCopy Copy the website emailCopy Copy the returns addressCopy

These are two separate teams. The order desk runs checkout, so it can see your payment, your parcel and your refund. The website team at Thezeaxan writes the pages. It cannot open an order record, so an order question sent by email will be passed back to the phone line.

Which Zeaxan contact fits your question?

Anything involving money, a parcel or a bottle goes to the phone. Anything involving a page, your privacy or the press goes to email.

There is no published sales email. To buy, use the order links on this site. If you are not sure where your question belongs, ask yourself one thing: does it involve an order? If yes, phone.

The website email is the right place for anything you read on thezeaxan.com. Tell us if a number on a page does not match your bottle, if a link is broken, or if a sentence is hard to follow. Label details can change between lots, so a clear photo of your own bottle helps us check fast.

What can the Zeaxan order desk do for you?

The order desk handles each step after you click an order link, from payment to refund. It works for Thezeaxan, the U.S. stocking partner for Zeaxan.

It can update a shipping address, look up tracking and open a guarantee claim. Zeaxan ships from the US unless the sales page says otherwise. Your order email holds your tracking link. Shipping fees and delivery times are shown at checkout and are not published here. The shipping page covers what to expect.

The desk can also link your bottle to a lot. This site refers to lot ZEA-26/TH-5449. Read the code on your bottle base, when it is shown, and give it along with your order ID. The batch check page explains the steps.

How do you return Zeaxan for a refund?

Call the order desk to start the claim, then mail the bottles to the returns address with tracking. The guarantee window is 60 days. Check the written terms at checkout.

1. 1

   Phone first

   Call +1 (302) 200-3480 with your order ID. The desk opens your claim and confirms what to send.

2. 2

   Label the box inside

   Add a slip with your full name, the email you used at checkout and your order ID.

3. 3

   Ship it tracked

   Send it to 1500 Broadway, Floor 6, New York, NY 10036. Return postage is yours to pay, and tracking is your proof of delivery.

4. 4

   Wait for the credit

   The refund is issued 3 to 5 business days after the return is credited. Your card may then take 5 to 10 days to show it.

Do not send parcels to the East 23rd Street office. It is a mailing address for the website team, and returns sent there can be delayed or lost. The refund policy has the full rules.

Where is Thezeaxan based?

Thezeaxan lists its office at 115 East 23rd Street, Floor 5, New York, NY 10010. Returns go to a different address in Manhattan.

The label names Titan Labs LLC, Coconut Creek, FL 33073, as the distributor. It gives no phone number or email for the brand. Questions for the brand go through the order desk. All hours on this page are Eastern Time, so add your own time zone to an email if you write from elsewhere.

What should you have ready before you call Zeaxan?

Have your order ID and the email you used at checkout. Those two details let the desk find you in seconds.

• Your order ID, from the confirmation email.
• The email address and name used at checkout.
• The pack you bought: 1, 3 or 6 bottles, or 2 if the checkout offered it.
• The code on the bottle base, if your question is about a batch.
• A pen, to note the date and what you were told.

If you have not ordered yet, you do not need any of this. There are three main packs: 1 bottle for 30 days, 3 bottles for 90 days and 6 bottles for 180 days. Prices are not printed on this site. They appear on the order page before you pay.

Calls about a damaged parcel go better with proof. Photograph the box and the bottle on the day it arrives, before you open anything. If the safety seal is broken or missing, the label says not to use it. Keep the bottle until the desk tells you what to do.

What should you leave out of a message?

Never send private numbers by email or voicemail. Neither team will ever ask for them.

• Full card numbers or security codes.
• Passwords or login codes.
• Social Security or other government ID numbers.
• Medical records. Neither team can review them.

If a message claiming to be from Zeaxan asks for any of these, do not reply. Call +1 (302) 200-3480 to check. Our privacy policy explains what we keep from the emails you send us.

Can the Zeaxan team answer health questions?

We can tell you what the label says. We cannot tell you whether Zeaxan is right for you.

The label directions read: "As a dietary supplement, take 2 capsules daily between meals, or as directed by your healthcare provider." The caution asks pregnant or nursing mothers, anyone under 18 and anyone with a known medical condition to consult a physician first. If you take a blood thinner, a diabetes medicine or a heart or cholesterol medicine, show your doctor the full ingredient list before you start.

For any change in your eyes, such as blurry vision, eye pain, flashes, floaters or a sudden loss of sight, contact an eye doctor. Those need an exam, and neither of our teams can help with them.

Contacting Zeaxan: common questions