Plain-language return steps
Zeaxan Refund Policy: How Returns and Refunds Work
To get a Zeaxan refund, call the Zeaxan order desk with your order ID within the 60-day window. Mail the bottles with tracking to 1500 Broadway, Floor 6, New York, NY 10036, with your full name, email and order ID inside. You pay return postage. Refunds credit in 3 to 5 business days, then 5 to 10 days on your card.
What is the Zeaxan refund policy?
Zeaxan orders placed through our links carry a 60-day money-back window, as printed on the marketplace listing. You call the order desk, return the bottles by tracked mail and get a refund to your original card.
The process is short on purpose. There is one phone number, one returns address and one refund route back to your card. Most delays come from missing details, like a box with no order ID inside or a parcel sent without tracking. Get those right and the rest tends to run on time.
This page covers the mechanics: where to send a return, what to put in the box, who pays postage and how long the money takes. The guarantee page covers the window itself and how it fits each pack.
How do you return Zeaxan for a refund?
Call the Zeaxan order desk with your order ID first. The desk confirms the return steps, then you mail the parcel with tracking to the returns address.
Call before you ship
A parcel that arrives with no warning is harder to match. The call opens your claim and confirms what to send.
Pack the bottles
Use a sturdy box. Add a note with your full name, email and order ID.
Address the parcel
Send it to the returns address below, not to the office or the distributor.
Ship with tracking
The buyer pays return postage. Keep the receipt and the tracking number.
Wait for the credit
The refund credits in 3 to 5 business days, then shows on your card in 5 to 10 days.
Where do Zeaxan returns go?
Returns go to 1500 Broadway, Floor 6, New York, NY 10036. Tap the button to copy the address.
Three other addresses show up around Zeaxan, and none of them take returns. The office at 115 East 23rd Street, Floor 5, New York, NY 10010 is for mail about the website. The label names Titan Labs LLC in Coconut Creek, Florida, as the distributor. The website inbox does not deal with orders.
Returns
1500 Broadway, Floor 6, New York, NY 10036. Parcels only, after you call the desk.
Order desk
Number in the site footer. Claims, tracking, changes and refunds.
Website team
Address in the site footer. Pages, typos, privacy and press. Not orders.
What should be in the return parcel?
Your full name, your email, your order ID and the bottles the desk asks for. A note with those three details inside the box is enough.
| Put in the box | Why it matters |
|---|---|
| Your full name | So the return can be matched to a person |
| The email you ordered with | So the desk can reach you about the refund |
| Your order ID | So the return is linked to the right order |
| The bottles, as the desk asks | The written terms say which bottles to send |
Take a quick photo of the packed box and the label before you seal it. If a parcel goes missing, a photo plus a tracking number is solid proof you sent it.
How long does a Zeaxan refund take?
Once the return is processed, the refund credits in 3 to 5 business days. Your card may take another 5 to 10 days to show it.
| Stage | Who acts | Typical time | What you have |
|---|---|---|---|
| Claim call | You call the order desk | One phone call | Your order ID and return steps |
| Return shipping | You ship with tracking | Depends on the carrier | A tracking number and receipt |
| Return received | The returns address logs it | Varies with the carrier | Tracking shows it delivered |
| Refund credited | The order desk | 3 to 5 business days | A credit to your original card |
| Shows on your card | Your card company | 5 to 10 days more | The credit on your statement |
Carrier time is the part nobody can fix. A ground parcel across the country takes longer than one across town. Check the tracking now and then, and note the day it shows as delivered. The 3 to 5 business days count from when the return is processed, not from the day you mail it.
Business days skip weekends and public holidays, so a return logged on a Friday may not credit until the next week. If the full time has passed and you see nothing, call the desk with your order ID and tracking number.
Who pays for return shipping?
The buyer pays return postage. Use a tracked service, because a return with no tracking is hard to prove.
Whether the original shipping fee is refunded depends on the written terms at checkout. We do not publish that detail, so ask the desk if it matters to you.
Small parcels are often cheaper by ground service. Compare a few options at the post office or a shipping store. The price of tracking is usually small next to the value of the bottles.
What about damaged, wrong or missing items?
Call the order desk right away and do not open or use a bottle with a broken seal. The label says not to use it if the safety seal is damaged or missing.
- Take photos of the box, the bottles and any damage before you throw anything out.
- Count the bottles against your order email: 1, 3 or 6.
- Keep the packing slip and outer box until the desk says you can discard them.
- Call the Zeaxan order desk with your order ID and describe what you see.
A shipping problem is not the same as a change of mind, so tell the desk which one it is. The shipping page covers late and lost parcels.
How to keep a clear record of your refund
Write down each step as it happens. A short log turns a vague complaint into a claim anyone can check in a minute.
| Record | When to note it |
|---|---|
| Order ID and order date | From the order email, before you call |
| Date, time and name from your claim call | During the call |
| Return tracking number and postage receipt | At the post office or shipping store |
| Delivered scan at the returns address | From the carrier site |
| Date the credit shows on your card | From your card statement |
Keep the log with your order email. If you ever need to call back, you can read the details off one page instead of hunting through your inbox.
Can you cancel a Zeaxan order before it ships?
Call the order desk as soon as you can. A cancel is easiest before the parcel leaves.
If the order has already shipped, the refund route above applies instead. Let the parcel arrive, then call to start a return. Refusing a parcel at the door can slow things down, since it is harder to track and match.
Before you order again, it may help to read the Supplement Facts panel and the order-desk reviews. Knowing what is in the bottle, and what other buyers said, cuts down on surprises.
Zeaxan refunds: common questions
Is the refund paid to my card?
Refunds go back to the original payment method. Allow 3 to 5 business days to credit, then 5 to 10 days on your card.
Can I send the return without calling?
Please call first. The desk opens your claim and confirms what to send, which makes the return easier to match.
Do I have to send back empty bottles?
The written terms at checkout say which bottles to return. Keep empty and unopened ones until the desk tells you.
What if my return gets lost in the mail?
Your tracking number and receipt are your proof. Call the desk with both, and contact the carrier about the parcel.
Can I get a refund on part of a pack?
The written terms at checkout say how partial returns work. Ask the desk before you ship if you want to keep some bottles.
Is a refund the same as the guarantee?
The guarantee is the 60-day window. The refund is how the money comes back once you use it.
Keep reading
Ready when you are
Order Zeaxan from the authorized US retailer
60 capsules in every bottle, 2 capsules a day. 60-day money-back guarantee. A real person at the order desk handles tracking, changes and refunds; the number is in the footer.
